Front Desk Agent

Employer: North Vancouver Hotel

Location: North Vancouver, British Columbia

Salary: $20.00 hourly

Requirements: · Must be fluent in English. · Must be flexible in scheduling. · Hospitality experience is a definite asset. · Familiar with customer service environment. · Experience with any PMS an asset Responsibilities: Efficiently and accurately dealing with all guest transactions. · Register guests and assign rooms, accommodate special requests. · Handle credit card and cash payment according to standard policies and procedures. · Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner. Provide reservation and rate information as required.. · Sell rooms to walk-in guests, using suggestive selling techniques, showing rooms, and negotiation.. Cooperate with other departments to ensure smooth hotel operation. · Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day rooms etc.. · Coordinates guest room m