Customer Support Representative - Wholesale

Employer: Recrute Action

Location: Montréal, Quebec

Salary: $21.00 hourly

Bilingual Customer Service Agent Disability insurance, Remote Join an exciting opportunity in the insurance sector for our client, where customer service excellence is at the heart of every interaction. In this role, you will contribute to delivering professional support, resolving customer concerns, and creating positive experiences within a collaborative and service-focused environment. What is in it for you: ? Hourly salary of $21. ? 11-month contract. ? Full-time position: 37.50 hours per week. ? Enjoy the flexibility of remote work. Responsibilities: ? Respond to customer inquiries regarding products and services by phone or email. ? Identify customer issues and provide solutions or appropriate follow-up. ? Resolve service or billing concerns, including refunds, exchanges, and bill adjustments. ? Communicate claim investigation updates and planned adjustments to customers. ? Escalate unresolved complaints to the appropriate internal departments. ? Maintain detailed and accurate re