Software Developer

Employer: Astra North Infoteck Inc.

Location: Mirabel, Quebec

Salary: $10,000.00 monthly

Job Description IT-OT Application Support Specialist - Service Now, Incident Management, Manufacturing IT Experience 3?6 years Must Have Technical Skills Interaction with Team members for knowledge sharing, knowledge transition and issue resolution Stakeholder management, share regular updates and assist in preparing operational reports Triaging of issues and coordination with cross functional teams for timely resolution Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times Adhere to shift rotation plan and Operating model Interaction with SME's on functional issues Coordinate communications between suppliers, and business stakeholders for their particular area Tracks and report progress to stakeholders