Customer Service Agent

Employer: Alpha-Vico Inc.

Location: Waterford, Ontario

Salary: $23.00 to $24.00 hourly

ABOUT ALPHA-VICO: Alpha-Vico is a 100% Canadian manufacturer of school and institutional furniture headquartered in Farnham, Quebec. With five manufacturing plants and distribution centres in Quebec, Ontario and Alberta, the company equips public and private educational institutions, as well as commercial customers, across Canada and the United States.. The North American Sales organization is a national, bilingual team covering Quebec, Ontario, Western Canada, the Maritimes and the United States. ROLE MANDATE: The Customer Service Agent, Ontario ensures execution quality and relationship continuity with established accounts across the province. Coverage is shared at the provincial level rather than by territory, in line with internal account assignment rules. As the first point of contact for Ontario school boards, private schools and commercial customers, the agent works closely with the Ontario Territory Managers, production and logistics so that every order is accurate, tracked and