Call Centre Agent - Customer Service

Employer: National Bank

Location: Sherbrooke, Quebec

Salary: $23.46 hourly

As a Customer Service Agent for our call centres, you?ll support clients with their banking needs and help them use our electronic solutions. You?ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Your role Answer client calls Listen to clients' needs and offer personalized solutions. Help clients use our banking applications Advise and offer transaction or credit solutions Refer clients with specialized needs to your colleagues Collaborate and share knowledge with your colleagues The Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight. The Client Contact Centre in Sherbrooke is open Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday from 9:00 a.m. 5:00 p.m. Your work schedule is variable, and you?ll be informed of your schedule three weeks in advance. Your team We offer a stimulating and inclusive work environment. You?ll be surrounded by experts, trainers and managers who will hel