Service Consultant - Auto Repair

Employer: Firestone - Panda Tire and Auto

Location: Moose Jaw, Saskatchewan

Salary: Starting at $20.00 an hour with Performance Based Incentive

We are looking for a motivated and dynamic automotive service consultant to join our team here at Panda Tire. In this role, you will be the first point of contact for our customers, assisting them with inquiries and ensuring a seamless customer experience. You will have the opportunity to develop your skills in customer interaction, problem-solving, and service excellence in a supportive environment. Responsibilities Provide exceptional customer service by addressing inquiries via phone, and in-person interactions Collaborate with team members to resolve customer issues and escalate when necessary Create work orders and pre-stage workflow Participate in training sessions to enhance product knowledge and customer service skills Estimate and prioritize customer maintenance and repairs Contribute to a positive team environment by sharing insights and best practices Qualifications: Strong communication skills, both verbal and written Ability to work in a fast-paced environment Information