Information Technology (it) Analyst

Employer: Toronto Parking Authority

Location: Toronto, Ontario

Salary: $75,593.00 to $88,933.00 annually

ABOUT THE ROLE The Specialist, Client Accounts, is responsible for the management of an assigned portfolio of client accounts. Acting as the primary point of contact, the incumbent develops trusted relationships with client stakeholders, ensures service delivery meets expectations, identifies opportunities to enhance services, supports the retention and renewal of client contracts, and supports organizational revenue and customer retention objectives. The role serves as a critical liaison between clients and internal departments, coordinating resources to deliver exceptional customer service and long-term business-to-business value. RESPONSIBILITIES Client Relationship Management Serve as the primary contact for assigned clients and key stakeholders, building and maintaining strong, long-term relationships through regular communication, meetings, and business reviews. Develop a thorough understanding of client business objectives and operational needs. Coordinate implementation of new