Information Technology (it) Analyst

Employer: Cdw

Location: Mississauga, Ontario

Salary: $42.56 to $59.39 hourly

Description Job Summary: The Sr. Specialist? Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in all technical disciplines supported by the Managed Security Services practice, specializing in at least one of three particular disciplines: Network Security, Information Security and/or Endpoint Security. The Sr. Specialist provides both technical and process mentorship in these areas to Analysts and Sr. Analysts. The Sr. Specialist continues to develop a platform of technical expertise. What you will do: Service Delivery? 50% job weight. Deliver tasks on time and with minimal or no supervision. Monitors and resolving second-level support requests accurately and timely. Escalates unresolved issues to senior team members and/or manager(s). Develop, tune, and optimize security use cases, SIEM rules, and detection mechanisms across diverse client environments. Lead complex or Ti