Information Technology (it) Support Technician

Employer: Eye on Technology Inc.

Location: Mississauga, Ontario

Salary: $36.92 hourly

Languages: English Education: College/CEGEP Experience: 3 years to less than 5 years Work setting: Help desk. Telecommunications industry. Consulting firm Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents Certificates, licences, memberships, and courses: Network+ Certification Computer and technology knowledge: Android. Information Technology Infrastructure Library (ITIL). Shell script. iOS. MAC. Networking software. Networking hardware. Networking secu