User Support Analyst

Employer: Ticktrade Systems Inc.

Location: Toronto, Ontario

Salary: $76,800.00 annually

Languages: English Education: College/CEGEP Experience: 2 years to less than 3 years Work setting: Financial technology (FinTech). Financial technology Tasks: Report on the performance of computer systems and networks. Consult user guides, technical manuals and other documents to research and implement solutions. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide customer service. Manage incidents Computer and technology knowledge: Jira. Linux. JavaOS. Zendesk Security and safety: Criminal record check Transportation/travel information: Own transportation Work conditions and physical capabilities: Fast-paced environment. Sitting Personal suitability: Client focus. Excellent oral communication. Team player Health benefits: Dental plan. Health care plan. Vision care benefits Financial benefits: Bonus. Life insurance. Pension plan. Registered Retirement Savings Plan (RRSP) Other benefits: Learning/training paid by employer. Pai