Technical Support Specialist – Information Technology (it)

Employer: Les Servies Conseils Abna

Location: Québec, Quebec

Salary: $36.00 hourly

Languages: French Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 3 years to less than 5 years Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Manage incidents. Evaluate and install computer hardware, networking software and operating system software. Perform data backups and disaster recovery operations. Co-ordinate and schedule activities. Install software. Coordinate p