Guest Service Agent

Employer: Doubletree / Home2 Suites Kingston

Location: Kingston, Ontario

Salary: $18.87 hourly

As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone. You are the ambassador of the hotel during a guest's stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel amenities and any important details they will need throughout their stay. Primary Responsibilities: · Provides and displays excellent guest service skills, as per Hilton standards.. · Provides superior guest service upon check-in and check-out of each guest.. · Responds to guest problems in a timely and professional manner, utilizing the empowerment process.. · Completes daily shift task lists and audit reports.. · Provides information to guests about the procedures, policies and facilities of the hotel.. · Answers phone calls and takes messages on behalf of guests.. · Maintains rate and inventory levels.. · Provides operational support to a