Guest Service Agent

Employer: Holiday Inn Express & Suites

Location: Calgary, Alberta

Salary: $17.00 to $18.00 hourly

POSITION SUMMARY: The Holiday Inn Express & Suites Calgary University is looking for a FULL TIME Guest Service Agent that will provide exceptional customer service to guests throughout all stages of the guest's stay GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES: · Register guests and assigns rooms. Accommodates special requests whenever possible.. · Assists in preregistration and blocking of rooms for reservations.. · Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.. · Understand room status and room status tracking.. · Know room locations, types of rooms available, and room rates.. · Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.. · Use suggestive selling techniques to sell rooms and to promote other services of the hotel.. · Know the location and types of available rooms as well as the activities and services of the property.. · Coordinate room status updates