User Support Technician

Employer: Personnel Alter Ego Inc.

Location: Montréal, Quebec

Salary: $65,000.00 to $70,000.00 annually

This important health care organization, located in downtown Montreal, is currently looking for a person who enjoys contact with people to fill a position of user and training support. This person will be responsible for providing support to users and resolving technical issues. He/She also plays a role in the training of the systems and applications used. Responsibilities. - Provide application support to internal and external users;. - Diagnose and resolve technical issues related to software, hardware, and network connectivity;. - Manage the ticketing system to track, prioritize and resolve support requests;. - Participate in the development and implementation of training programs;. - Train users on the use of systems, office automation applications and business applications;. - Create and update technical documentation and user guides;. - Collaborate with other members and teams to improve products, services, procedures, etc. What is offered to you. - 35-hour schedule/week;. - Day