User Support Technician

Employer: Canada Ticket Inc.

Location: Langley, British Columbia

Salary: $39.00 hourly

Languages: English Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 2 years to less than 3 years Work setting: Private company, corporation or industry Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Manage incidents Computer and technology knowledge: Device drivers. Networking software. Networking hardware. Networking security. I