Help Desk Technician

Employer: Combat Computers

Location: Charlottetown, Prince Edward Island

Salary: $18.00 to $25.00 hourly (to be negotiated)

Languages: English Education: Secondary (high) school graduation certificate Experience: 2 years to less than 3 years Work setting: Computer hardware or software retailer/wholesaler. Help desk. Private company, corporation or industry Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents Computer and technology knowledge: MAC. Device drivers. Networking software. Networking hardware. Networking security. Extranet. Intranet. Inte