Customer Service Adviser

Employer: Queen City Overhead Door Inc.

Location: Regina, Saskatchewan

Salary: Starting at $55,000/year

We are seeking a proactive, detail-oriented and customer-focused Customer Service Advisor to support our growing operations in Regina and area. Serving homeowners, builders, contractors and commercial clients, this role acts as the primary point of contact for service inquiries, product selection and technician coordination. You will ensure a seamless experience from initial inquiry through project completion by providing expert advice, clear communication and outstanding service support. Key Responsibilities: Customer Inquiry & Advisory: Respond promptly to incoming residential and commercial inquiries via phone, email and in-person; assess needs and guide clients toward the right garage door products, accessories and maintenance solutions.Service & Order Coordination: Assist clients with order entry, service scheduling, quote updates, product availability, lead-time tracking and installation requirements.Technical Guidance: Help customers understand technical options, measurements an